FAQs

Frequently Asked Question

General FAQ

Everything You Need to Know

Quick answers to our most common customer questions — from lab-grown diamonds to shipping and returns.

Yes. Lab-grown diamonds are 100% real diamonds. They have the same physical, chemical, and optical properties as mined diamonds. The only difference is how they are created — in a lab instead of underground.

We use advanced CVD (Chemical Vapor Deposition) and HPHT (High Pressure High Temperature) methods to grow our diamonds in a lab, replicating the natural conditions under which diamonds form in the earth.
Absolutely. Lab-grown diamonds are just as durable as mined diamonds — perfect for everyday wear and built to last for generations.

Yes! Our design team specializes in custom creations. You can upload a reference image or book a consultation to start the process.

Most custom designs are completed within 2–4 weeks, depending on complexity. We'll guide you through every step.

Yes. All our diamonds are certified by IGI or GIA, two of the most trusted gemological labs in the world.

Featured FAQs

Addressing common questions For Orders & Shipping.

Find answers about delivery times, international shipping, order tracking, and how we ensure every package arrives safely and on time.

Yes! We ship to over 25 countries worldwide with fully insured and trackable delivery.

Orders typically ship within 3–5 business days, and delivery time depends on your location. We’ll provide full tracking as soon as your piece ships.

Yes. Every shipment is fully insured for peace of mind, from our door to yours.

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+971 56 599 4596